Application Analyst Support

Reports to: Applications Manager

Unit / Division / Department / Section: Corporate Business Systems

JOB PURPOSE: Design, develop, and customise programs and applications to suit corporate requirements. Liaise with Team leader and operating teams to set and follow guidelines when designing and implementing a solution. Assist and Troubleshoot problems if necessary to ensure smooth flow of daily activities.

KEY ACCOUNTABILITIES:

ERP – Developments:

• Write new sessions, program scripts or reports based on requirements for new functionalities or information availability to enhance end user productivity or optimize standard procedures or functionalities
• Follow the implemented change management and release management controls

  ERP Application Support:

• Provide end users with the necessary support
• Escalate unresolved cases to second level of support
• Book new requests with external application support if advised from 2nd level of support
• Follow up with external support till a solution is provided and implemented

SPAN OF Communication:

Internal: Corporate IT & Business System Unit

External: IT Vendors; External Application Support

  Job relevant information (BOUNDARIES & DECISION-MAKING AUTHORITY): The jobholder is responsible for making decisions related to their direct scope of work