Accounts & Transaction Monitoring Specialist

dopay is transforming payroll and financial services for businesses and their employees. By providing a seamless payroll payments solution with instant access to salaries via dopay prepaid cards, we help businesses move away from cash payments while being at the forefront of financial inclusion.

We are seeking an Accounts & Transaction Monitoring Specialist to manage transaction-related requests from our banking partners and ensure timely, accurate responses to compliance inquiries. This role involves reviewing flagged transactions, coordinating with corporate clients when needed, and maintaining strong documentation for compliance and operational efficiency. The individual will also support chargeback cases and dispute resolution processes and will be responsible for daily follow-up and monitoring of key operations tasks, ensuring smooth workflow and coverage in case of absences.

• Transaction Monitoring & Investigations:
  • Manage and respond to bank compliance team requests regarding salary transfers, cardholder transactions, and account activity.
  • Conduct investigations on flagged transactions and ensure all inquiries are addressed accurately and in a timely manner.
  • Collaborate with internal teams to assess and document cases that require further review.
• Stakeholder Communication & Coordination:
  • Serve as the primary point of contact for transaction-related inquiries from banking partners.
  • Coordinate with corporate clients as needed to verify payment details and ensure compliance requirements are met.
  • Work cross-functionally with compliance, customer success, and onboarding teams to manage and resolve cases effectively.
• Documentation & Compliance Tracking:
  • Maintain organized records of compliance requests, responses, and resolutions.
  • Ensure adherence to regulatory timelines and internal SLAs.
  • Prepare reports and summaries on transaction trends and compliance-related activities as needed.
• Chargeback & Dispute Resolution:
  • Manage chargeback cases in collaboration with payment processors and customer care teams.
  • Ensure proper documentation is provided for dispute resolution and work to improve dispute outcomes.
• Operations Monitoring & Support:- Follow up and review daily reports related to key Operation tasks, including:
  • Payments
  • Wrong Payments
  • Suspense Amounts
  • Accounts Life Cycle
  • Handle these tasks in case of an absence within the team, ensuring continuity and accuracy in execution.