ABOUT SHIFT EV: Shift EV is a fast-growing electric vehicle technology company, based in Cairo, Egypt. Our vision is to accelerate the adoption of electric vehicles in Egypt and the region by developing state-of-the-art electric drivetrain solutions. You will work with world-class technology veterans from MIT, Maersk, Intel, and General Motors to build a venture with transformative potential.
YOU’LL WORK ON: As a Junior Accounts Manager at Shift EV, you will support the team in managing customer relationships and ensuring their satisfaction. This role offers a unique opportunity to learn and grow within the field of account management, while contributing to the success of our customers and the company.
YOU'LL SUPPORT IN:
Customer Relationship Support:
Assist in serving as a point of contact for assigned customers, helping nurture and strengthen relationships.
Regularly communicate with customers to gather feedback, address minor concerns, and ensure satisfaction.
Identify potential growth opportunities under the guidance of senior team members.
Collaboration and Coordination:
Support the onboarding process to ensure a positive customer experience.
Collaborate with internal teams to address customer inquiries and ensure timely resolutions.
Contribute to maintaining high levels of customer satisfaction and retention.
Performance Monitoring and Administration:
Assist in tracking key metrics related to customer satisfaction and account performance.
Maintain accurate records of customer interactions, feedback, and opportunities in CRM platforms.
Provide updates to senior team members on customer account progress.
YOU ARE:
A recent graduate with a Bachelor's degree in Business Administration, Marketing, or a related field with 1-3 years of experience.
Eager to build a career in Account Management or Customer Success.
Possesses exceptional communication and interpersonal skills, with a proactive approach to addressing customer needs in a dynamic, customer-facing role.
Organized, detail-oriented, and capable of managing multiple tasks effectively.
Proficient in English and Arabic, both written and verbal.
WHAT TO EXPECT FROM US:
A supportive environment to develop your skills and grow professionally.
Hands-on experience working with a dynamic and collaborative team.
Opportunities to work on impactful projects in the electric vehicle industry.
Mentorship and training to help you succeed in your role.
A chance to contribute to a mission-driven company focused on innovation and sustainability.
Shift EV is committed to fostering a diverse and inclusive workplace where everyone has equal opportunities for growth and success.