Account Advisor - Restaurants'' Operations

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,  and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Role Summary

Responsible for executing onboarding calls and performance-related calls to partners and supporting them with their operational problems.

What’s On Your Plate?

Onboarding Cases

• Receiving and handling the onboarding cases in a timely manner.
• Conduct a test run to make sure all the attributes are in order, and aligned after that take the restaurant live on Talabat website.
• Following the onboarding processes and steps with good communication with related parties.

Restaurant’s Operational Performance

• Executing restaurant quality measures based on operational KPIs tracked.
• Building a professional relationship with partners and providing solutions to their problems or directing them to the relevant departments.
• Changing restaurant status as per business needs or clients' requests to avoid any discrepancies.

Answering Restaurant Enquiries

• Responding to the restaurant for their queries or information by email.
• Resolving their transmission-related problems when necessary.

What Did We Order?

• Bachelor’s Degree in any discipline, preferably in Computer Science or Business Administration.
• Proficient in MS Office.
• Minimum 1 year of experience in a related field or call center.
• Excellent English communication skills (written and verbal).
• Strong time management, analytical, and problem-solving skills.
• Good typing, teamwork, customer service, and organizational skills.
• Detail-oriented with the ability to prioritize effectively.