Client Relations Manager (Relocation and Moving Services)

Role Overview:

The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.

Key Responsibilities:

 New Business Development:

•  Identify and engage with potential corporate clients in need of relocation and moving services.

• Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.

• Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
• Client Relationship Management:

 * Maintain regular contact with existing clients to ensure satisfaction with services.

• Act as the primary point of contact for clients, addressing inquiries and resolving service issues.

• Foster strong relationships to encourage repeat business and referrals.

 Account Maintenance:

•  Monitor client accounts, ensuring all services are delivered on time and within scope.

• Coordinate with internal teams to manage logistics, ensuring seamless service delivery.

• Regularly review and assess client needs, proposing additional services or improvements.

 Reporting and Feedback:

•  Track and report on client interactions, sales pipeline, and successful bids.

• Gather client feedback to inform service enhancements and address areas of improvement.