IT Service Management (ITSM) is a discipline for managing IT systems, philosophically centered on the customer’s perspective of Information Technology’s contribution to the business.
ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management in the world. ITIL® describes an integrated, process based, best practice framework for managing IT services.
ITIL® Foundation training is designed to provide basic knowledge of what an IT Service Management System and its practice oriented implementation.
Understanding of ITSM concepts and ITIL processes will help to deliver quality IT services.
Stepping stone towards ITIL intermediate or ITIL Expert certification
