The ITIL® Foundation certificate in IT Service Management is a course in which delegates will gain a comprehensive grounding in the aspects of ITIL® Service Management aligned to the current version, ITIL®: 2011
This course is designed as an introduction to ITIL and enables you to understand how an integrated IT Service Management framework can be utilised to achieve IT business inte-gration, cost reductions and increased productivity.

• An introduction to ITIL®, its strategic and operational benefits
• An overview of the ITIL® certification scheme • Service Management as a practice
• The ITIL® Service Lifecycle
• Generic ITIL® concepts and definitions
• The key principles, models and processes for Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
• ITIL® Service Management functions
• Key roles and responsibilities
• Key metrics and management reporting
• Technology and architecture in Service Management
• Competence and training
• Mock examination and examination preparation

نوع الدرس:

دورة تدربية معتمدة‎

نمط الدراسة:

قاعة دراسية

المكان:

Dubai Knowledge Park

التكاليف:

3,125 درهم إماراتي

الشهادة:

Course Completion Certificate

التاريخ:

23/05/17