Certified Office and Business Administrator

Certified Office and Business Administrator

حول هذه الدورة

Module 1: Business Management
 What is Business?
 Business Environment
 Formation of Business
 Forms of Organisational Structure
 What is Management?
 Levels of Management
 Functions of Management
 Managerial Skills
 What is Office Administration?
 Competencies of Office Administrator
Module 2: Business Communication
 What is Communication?
 Types of Communication
 Principles of Communication
 Forms of Business Writing
 Organising effective Meetings
 Preparing professional Presentation
 Develop effective Listening Skills
 Non-Verbal Communication
 Communication Barriers and how to overcome them
Module 3: Team Building & Human Relation Skills
 What makes a Team?
 Stages of Team Formation
 How to manage, delegate and motivate your Team
 How to develop Assertive Skills
 How to negotiate a Win-Win situation
 How to resolve conflicts amicably
 Understanding your boss
 Improving Boss – Subordinate relationship
Module 4: Business Etiquettes
 What is Business Etiquettes?
 Telephone Etiquettes
 Stages of a Call
 Building Customer Relationship
 Dealing with difficult customers
 How to resolve customer grievance
 Cross Cultural business etiquettes
Module 5: Time Management
 Introduction to Time Management
 Benefits of Time management
 Principles of Time management
 Set (SMART) Goals, stay focused & Motivated
 How to catagorise your work using Urgent/Important Matrix
 How to Plan and Prioritize your work using Pareto’s Principle
 Dealing with procrastination
Module 6 : Office Management
 What is Office Management?
 Office Automation
 Record Keeping & File Management
 Office Inventory Management
 Basic Financial Accounting
Module 7 : Personality Development
 Personal Grooming
 How to develop a powerful personality
 Personal SWOT Analysis
 How to create powerful resumes
 How to handle Interviews and leave a lasting impression
 What is Stress & how to manage it?

مناطق تحسين مسيرتك المهنية

Module 1: Business Management
 What is Business?
 Business Environment
 Formation of Business
 Forms of Organisational Structure
 What is Management?
 Levels of Management
 Functions of Management
 Managerial Skills
 What is Office Administration?
 Competencies of Office Administrator
Module 2: Business Communication
 What is Communication?
 Types of Communication
 Principles of Communication
 Forms of Business Writing
 Organising effective Meetings
 Preparing professional Presentation
 Develop effective Listening Skills
 Non-Verbal Communication
 Communication Barriers and how to overcome them
Module 3: Team Building & Human Relation Skills
 What makes a Team?
 Stages of Team Formation
 How to manage, delegate and motivate your Team
 How to develop Assertive Skills
 How to negotiate a Win-Win situation
 How to resolve conflicts amicably
 Understanding your boss
 Improving Boss – Subordinate relationship
Module 4: Business Etiquettes
 What is Business Etiquettes?
 Telephone Etiquettes
 Stages of a Call
 Building Customer Relationship
 Dealing with difficult customers
 How to resolve customer grievance
 Cross Cultural business etiquettes
Module 5: Time Management
 Introduction to Time Management
 Benefits of Time management
 Principles of Time management
 Set (SMART) Goals, stay focused & Motivated
 How to catagorise your work using Urgent/Important Matrix
 How to Plan and Prioritize your work using Pareto’s Principle
 Dealing with procrastination
Module 6 : Office Management
 What is Office Management?
 Office Automation
 Record Keeping & File Management
 Office Inventory Management
 Basic Financial Accounting
Module 7 : Personality Development
 Personal Grooming
 How to develop a powerful personality
 Personal SWOT Analysis
 How to create powerful resumes
 How to handle Interviews and leave a lasting impression
 What is Stress & how to manage it?

ما الذي سوف تتعلمه؟

  • Module 1: Business Management
  •  What is Business?
  •  Business Environment
  •  Formation of Business
  •  Forms of Organisational Structure
  •  What is Management?
  •  Levels of Management
  •  Functions of Management
  •  Managerial Skills
  •  What is Office Administration?
  •  Competencies of Office Administrator
  • Module 2: Business Communication
  •  What is Communication?
  •  Types of Communication
  •  Principles of Communication
  •  Forms of Business Writing
  •  Organising effective Meetings
  •  Preparing professional Presentation
  •  Develop effective Listening Skills
  •  Non-Verbal Communication
  •  Communication Barriers and how to overcome them
  • Module 3: Team Building & Human Relation Skills
  •  What makes a Team?
  •  Stages of Team Formation
  •  How to manage, delegate and motivate your Team
  •  How to develop Assertive Skills
  •  How to negotiate a Win-Win situation
  •  How to resolve conflicts amicably
  •  Understanding your boss
  •  Improving Boss – Subordinate relationship
  • Module 4: Business Etiquettes
  •  What is Business Etiquettes?
  •  Telephone Etiquettes
  •  Stages of a Call
  •  Building Customer Relationship
  •  Dealing with difficult customers
  •  How to resolve customer grievance
  •  Cross Cultural business etiquettes
  • Module 5: Time Management
  •  Introduction to Time Management
  •  Benefits of Time management
  •  Principles of Time management
  •  Set (SMART) Goals, stay focused & Motivated
  •  How to catagorise your work using Urgent/Important Matrix
  •  How to Plan and Prioritize your work using Pareto’s Principle
  •  Dealing with procrastination
  • Module 6 : Office Management
  •  What is Office Management?
  •  Office Automation
  •  Record Keeping & File Management
  •  Office Inventory Management
  •  Basic Financial Accounting
  • Module 7 : Personality Development
  •  Personal Grooming
  •  How to develop a powerful personality
  •  Personal SWOT Analysis
  •  How to create powerful resumes
  •  How to handle Interviews and leave a lasting impression
  •  What is Stress & how to manage it?

التعليمات

المتطلبات الأساسية
NA
المدة
1 month
التخصصات
من يتعين عليه التسجيل؟
  • Fresher's Office Admin Receptionist Front Office delegates Personal Assistants Executive Secretary Anyone who has a flying aspirations to be in field of Administration and Business Administration

لمحة عامة

Blue Ocean Academy
نوع الدرس:
دورة تدربية معتمدة‎
نمط الدراسة:
قاعة دراسية
المكان:
Dubai
التكاليف:
4,200 درهم إماراتي
الشهادة:
Certified upon Examination
التاريخ:
18/09/17


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