Module 1: Business Management
What is Business?
Business Environment
Formation of Business
Forms of Organisational Structure
What is Management?
Levels of Management
Functions of Management
Managerial Skills
What is Office Administration?
Competencies of Office Administrator
Module 2: Business Communication
What is Communication?
Types of Communication
Principles of Communication
Forms of Business Writing
Organising effective Meetings
Preparing professional Presentation
Develop effective Listening Skills
Non-Verbal Communication
Communication Barriers and how to overcome them
Module 3: Team Building & Human Relation Skills
What makes a Team?
Stages of Team Formation
How to manage, delegate and motivate your Team
How to develop Assertive Skills
How to negotiate a Win-Win situation
How to resolve conflicts amicably
Understanding your boss
Improving Boss – Subordinate relationship
Module 4: Business Etiquettes
What is Business Etiquettes?
Telephone Etiquettes
Stages of a Call
Building Customer Relationship
Dealing with difficult customers
How to resolve customer grievance
Cross Cultural business etiquettes
Module 5: Time Management
Introduction to Time Management
Benefits of Time management
Principles of Time management
Set (SMART) Goals, stay focused & Motivated
How to catagorise your work using Urgent/Important Matrix
How to Plan and Prioritize your work using Pareto’s Principle
Dealing with procrastination
Module 6 : Office Management
What is Office Management?
Office Automation
Record Keeping & File Management
Office Inventory Management
Basic Financial Accounting
Module 7 : Personality Development
Personal Grooming
How to develop a powerful personality
Personal SWOT Analysis
How to create powerful resumes
How to handle Interviews and leave a lasting impression
What is Stress & how to manage it?
Module 1: Business Management
What is Business?
Business Environment
Formation of Business
Forms of Organisational Structure
What is Management?
Levels of Management
Functions of Management
Managerial Skills
What is Office Administration?
Competencies of Office Administrator
Module 2: Business Communication
What is Communication?
Types of Communication
Principles of Communication
Forms of Business Writing
Organising effective Meetings
Preparing professional Presentation
Develop effective Listening Skills
Non-Verbal Communication
Communication Barriers and how to overcome them
Module 3: Team Building & Human Relation Skills
What makes a Team?
Stages of Team Formation
How to manage, delegate and motivate your Team
How to develop Assertive Skills
How to negotiate a Win-Win situation
How to resolve conflicts amicably
Understanding your boss
Improving Boss – Subordinate relationship
Module 4: Business Etiquettes
What is Business Etiquettes?
Telephone Etiquettes
Stages of a Call
Building Customer Relationship
Dealing with difficult customers
How to resolve customer grievance
Cross Cultural business etiquettes
Module 5: Time Management
Introduction to Time Management
Benefits of Time management
Principles of Time management
Set (SMART) Goals, stay focused & Motivated
How to catagorise your work using Urgent/Important Matrix
How to Plan and Prioritize your work using Pareto’s Principle
Dealing with procrastination
Module 6 : Office Management
What is Office Management?
Office Automation
Record Keeping & File Management
Office Inventory Management
Basic Financial Accounting
Module 7 : Personality Development
Personal Grooming
How to develop a powerful personality
Personal SWOT Analysis
How to create powerful resumes
How to handle Interviews and leave a lasting impression
What is Stress & how to manage it?