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Owned by HD holding, Experience Management combines years of experience in the banking and finance, real estate, human resource, and retail sectors.

With the asset of our varied industry experience, we look to the future of business in the financial sector as leaders and innovators in the “Experience Economy” .

From our senior executives to our attentive customer service representatives, we share a common vision — our customers are at the center of everything we do.

Combining research, expertise in consumer behavior, innovative design and branding, Experience Management launched its first project, HD experience and exlounge.

Our HD experience branches and brand reflect more than just a traditional banking experience. Using customer–centric design concepts the spaces we create are innovative, modern, comfortable and inviting. Customers can achieve their financial goals whilst still enjoying the experience.

Branding: From research strategies and creating the brand to managing the brand image, we incorporate technology and innovation in our strategy to revolutionize your business.

Training: For training we use simulation training as developed by UK training guru, Jeremy Hall. This award winning training method is designed to engage employees in a role-play setting. We also provide several training options depending on your business’ goals.

Quality control: A cornerstone feature of our business is to maintain quality of the customer experience. We institute a method of assuring quality by incorporating detectives as ‘mystery shoppers’ to investigate and listen to how employees are interacting with customers.

experience in the ever-changing financial services industry. ...عرض أقل