Customer Service Representative (French-English Bilingual)

Skills and Qualifications:

• At least 2-3 years of experience in a customer service role, preferably within a financial institution or similar fast-paced environment in a regulated environment
• Ability to manage a high volume of calls, emails, and other customer interactions simultaneously, while maintaining high-quality service and strong attention to detail. To demonstrate that you have read this job advertisement in full, please include the job requisition number #101 at the end of your application (cover letter + CV).
• Exceptional verbal and written communication skills in English and French for clear and effective interaction with customers and colleagues.
• Strong problem-solving abilities to address and resolve a variety of customer inquiries and issues efficiently.
• Comfortable using and learning customer service software and systems to track and manage customer interactions and issues.

Assets:

• Existing knowledge in financial services and products (ex. credit repair, debt consolidation)
• Supervisory experience

Application Instructions:

• Interested candidates should submit a resume and cover letter (in one file) addressing the following questions. 
• In less than 200 words, describe a specific instance when you successfully turned a frustrated customer into a satisfied one. What steps did you take to achieve this, and what did you learn from the experience?
• What strategies have you found most effective in managing a high volume of calls and emails? How do you prioritize tasks in a fast-paced environment?
• In 100 words or less, how do you manage stress that comes from work? 

We are an equal-opportunity employer committed to fostering diversity, equity, and inclusion. If you believe this role aligns with your career goals, we encourage you to apply even if your qualifications or experience do not perfectly match all listed criteria. 

All serious candidates will be considered without attention to race, religion, gender, sexual orientation, gender identity, national origin, or disability status. We ensure all applicants receive an equal chance at being hired for the job, so if you have any accessibility challenges and would like to revise your application method, please let us know.