Customer service is a critical component of business success, particularly in the MENA region, where excellent service can set companies apart in a competitive market. Whether in retail, hospitality, tech, or finance, customer service professionals play a vital role in ensuring customer satisfaction and loyalty. In this blog, we'll explore 10 customer service jobs that are in high demand across the MENA region, detailing the skills required and the opportunities available in this dynamic field.
1- Customer Services Director
What you will do: Improve customer service experience, Take ownership of customers' issues, and follow problems through to resolution. Develop and implement customer service policies and procedures to enhance patient satisfaction.
Company: Kuwait Hospital
Location: Kuwait
Years of experience: 9
2- Customer Care Representative
What you will do: Manage large amounts of inbound and outbound calls on time. Follow communication scripts when handling different topics. Identify customers’ needs, clarify information, and provide solutions and/or alternatives
Company: Vodafone Egypt
Location: Egypt
Years of experience: 10
3- Customer Service Representative
What you will do: Provide introductory information to prospective and new customers. Ensure that consumers are satisfied with products or services by handling complaints and inquiries. Follow up with clients or customers by phone or email.
Company: First Select Employment Services
Location: UAE
Years of experience: 3-5
4- Customer Representative
What you will do: Interact with customers for sales, distribution, merchandising, and stock rotation. Provide direct supervision to delivery assistants. Achieve individual sales targets (cash and credit), merchandising, market servicing, and delivery.
Company: Ali Bin Ali
Location: Qatar
Years of experience: 4-5
5- Customer Service Representative
What you will do: Engage with customers and clients to understand their needs and provide appropriate solutions. Provide accurate and up-to-date information about products and services. Assist in processing customer orders, returns, and exchanges.
Company: Majorel KSA
Location: KSA
6- Service Advisor
What you will do: Act as the main point of contact for customers scheduling vehicle service appointments. Listen to customer concerns and accurately document vehicle issues. Provide recommendations for necessary services and repairs.
Company: Career Maker Bahrain
Location: Bahrain
Years of experience: 3
7- Consumer Relations Manager
What you will do: Handle assigned cases. Thoroughly investigate customer concerns. Take in customer feedback and recommendations. Relay issues to concerned parties. Flag and escalate high-risk cases/potential recalls.
Company: Al Futtaim Group
Location: KSA
Years of experience: 4
8- Head of Operations & Customer Service
What you will do: Oversee and ensure accuracy in customer bookings and requests, verifying all details and resolving discrepancies. Manage logistics for pet transportation. Supervise and support customer service interactions
Company: Petzania
Location: UAE
9- Customer Service Agent
What you will do: Understand the demands of consumers to provide timely service and solutions. Utilize available resources to offer precise information. Handle customer complaints, provide appropriate solutions and alternatives
Company: Erteqaamedia
Location: Kuwait
Years of experience: 1-5
10- Customer Service Representative
What you will do: Identify and assess customers’ needs to achieve satisfaction. Provide appropriate suggestions for achieving the desired results. Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
Company: Gulf Investment House
Location: Kuwait
Want to broaden your search? Explore all customer service jobs on Bayt.com here.
