More than half of the641 Gulf-based professionals who took part in the Bayt.com online poll in September said they receive no formal training and are expected to ‘learn on the job’.
A further17.2 per cent said they receive some skills coaching but it is insufficient, and only32.4 per cent, less than a third, said that industry training is a regular feature of their job. The Bayt survey ran from September14-21.
Bayt.com CEO, Rabea Ataya, said: “While attitudes are changing, there is still the view that employees are a commodity rather than an asset – and there is a reluctance to invest. The Gulf business community needs to plan for the long term and use training to maximise staff performance and motivation.”
Ataya added: “The Gulf is associated with transient workforces, and in the past companies have looked for fully-trained employees that could assume roles with a minimum of coaching. But as cost considerations oblige employers to recruit more staff from the local talent pool, and as companies seek to retain staff, training needs to be given more priority.”
He said: “Training is a vital tool for motivating employees. Lack of skills growth is one of the main reasons why people change jobs, so giving proper thought to job training can save employers money in the long term.”
Ajai Dayal, General Manager for Retail and Marketing at UAE-based business house Easa Saleh Al Gurg Group, has identified a shift towards training in recent years. “The regional market is becoming professional and companies want to keep pace and ensure their staff contribute
more. In the last12 months at Easa Saleh Al Gurg Group, there have been courses for all levels, and the benefits have been substantial.”
Peter Dickens, Group Marketing Manager of Pepsi bottler Dubai Refreshments, agrees that the positives of training justify the investment: “Training is expensive but human resources are a company’s single biggest asset. It is unrealistic to expect new staff to come armed with all the necessary skills, and training is important to keep staff turnover down.”
Regional business can learn valuable lessons from the experience of multinational companies, according to Hamad Malik, Director Marketing and Corporate Communications, LG Electronics Middle East and Africa. LG runs its own university, where employees attend courses for as long as three months, and employees are encouraged to pursue their own retraining, such as MBA study.
Malik said: “If a person’s skills are static then he or she won’t grow and will be left behind. Training should be used a as motivational tool.”
Founded in2000, Dubai-based Bayt.com has offices in10 regional cities - Abu Dhabi, Dubai, Riyadh, Jeddah, Al Khobar, Doha, Manama, Kuwait City, Amman and Islamabad.
With a database of more than one million users, mostly from around the GCC but also the wider Middle East, Africa, Asia, North America and Europe, Bayt.com conducts regular user and visitor polls on pressing employment issues.