Job Purpose: The Technical Stream Lead plays an important role within the IT delivery and Project Management function by leading IT related projects/initiatives critical to the bank’s success. In collaboration with business leads and product owners, this role ensures the seamless integration of technology solutions that enhance operational efficiency, improve customer experience, enhance IT operations, and/or mitigate operational risks. The IT delivery and project management function plays a vital role in ensuring that IT related projects are delivered successfully, meeting business objectives, and achieving desired outcomes. It requires a combination of technical knowledge, leadership skills, effective communication, and adherence to project management methodologies to deliver project and IT changes on time, within budget, and with high quality. The role is responsible for supporting strategic and tactical management of projects and initiatives through the coordination and facilitation of:
IT portfolio management
IT project identification, selection, prioritization and/or resource allocation
Relationship management with internal/external stakeholders, in the context of portfolio/project management
Budget planning, cost estimation, monitoring project expenditures, and optimizing the allocation of financial resources to IT projects/initiatives
Project change requests and IT change management portfolio and prioritization.
Principal Responsibilities, Accountabilities and Deliverables of Role:
Leadership
Provides leadership and guidance to the IT delivery team, which may include project managers, analysts, developers, and other IT professionals.
Key responsibilities, accountabilities, and deliverables
Manage Portfolio – Collaborate with the Head of IT Delivery and PM to:
Evaluate, prioritize, and balance programs and initiatives.
Manage demand within resource and funding constraints, based on strategic objectives.
Move selected programs into the active products or service portfolio.
Monitor the performance of the overall portfolio of programs.
Manage Requirements Definition – Collaborate with the Head of IT Delivery and PM to:
Identify and analyse requirements before acquisition or creation to ensure they align with strategic requirements and the IT enterprise architecture.
Coordinate the review of feasible options with affected stakeholders, including relative costs and benefits, and approval of requirements and proposed solutions.
Ensure the cybersecurity and data privacy by design principles are enforced from the outset.
Manage Projects – Collaborate with the Head of IT Delivery and PM to:
Manage all projects that are initiated within Group IT (or that require significant IT contribution) in alignment with the IT/business strategy.
Maintain and enforce a standard approach for project management.
Manage stakeholder engagement to ensure an active exchange of accurate and timely information
Mitigate risks associated with project delivery throughout a systematic process.
Measure project performance against key project performance criteria
Manage project resources and work packages.
Manage acceptance and transitioning – Collaborate with the Head of IT Delivery and PM to:
Establish an implementation plan that covers system and data conversion, acceptance testing criteria, communication, training, release preparation, promotion to production, and a fallback/back-up plan
Coordinate the testing of new solutions/changes in accordance with a defined test plan, prior to migration to the live operational environment.
Ensure relevant, current, and reliable documentation/information is maintained to support future operations and change activities.
Other Duties
Perform ad-hoc additional duties as required by the GCITO and/or Head of IT Delivery and PMO
Continuously improve IT project management activities, processes, and tools; drive the adoption of new project management methodologies (e.g., Agile) and best practice; and promote efficiency and effectiveness in IT project/change delivery.
Monitor portfolio and project progress, track key performance indicators, and provide regular reports/MI to management and stakeholders.
Culture and Behaviour
Enforce the 2 in a box concept by facilitating regular communication between technical and business leads, fostering mutual understanding of priorities, goals, and dependencies.
Collaborate with business lead and product owners to define and control project scope, objectives, and success criteria, translating business requirements into technical deliverables.
Foster a collaborative and high-performing work environment.
Stay updated with industry trends, emerging technologies, and best practices in IT project management within the banking sector.
Job Requirements: Knowledge:
A strong understanding of project management methodologies
A strong knowledge of project management tools and software to make recommendations on improvements.
Knowledge of IT processes:
Budgeting and IT Cost allocation
Service Management
Vendor Management
Change Management
Disaster Recovery/Business Continuity.
Knowledge of banking operations, systems, or technologies, including core banking systems, payment processing, and data management
Knowledge of regulatory requirements and compliance standards relevant to the banking industry (e.g., data protection, risk management, etc.).
Education / Certification:
Bachelor’s degree in computer science or related field
Formal Academic credentials related to Project Management (e.g., Agile, Waterfall, CSM, PMI-ACP etc.
Appropriate certification (PMP, CAPM, PRINCE2).
Experience:
At least 12 years of relevant work experience
With a minimum of 5 years of proven experience in project management, preferably in the banking or financial services industry
experience coordinating with teams across multiple discip
