Student Experience Manager (Welfare and Support)

Title: Student Experience Manager (Welfare and Support)

Who we are

Great minds. Innovative solutions.

Be part of a vibrant community that celebrates over 200 years of academic excellence, world-class research, and impactful innovation. Located in the dynamic Bahrain Bay, the University of Strathclyde, Bahrain, offers the same high standards of academic excellence and pioneering research that our Glasgow, UK campus is renowned for.

We currently provide eight undergraduate programmes in Engineering, Science, and Business, with future phases set to expand our offerings in research and innovation. As a leading international technological university, our mission, inspired by our founding principle as ‘a place of useful learning,’ is to make a positive difference in the lives of our students, society, and the world.

Main Activities/Responsibilities:

1. Liaise with Student Experience Services and Teams in Glasgow to ensure equity of student experience and access to support services, developing Bahrain-specific approaches to welfare and support where appropriate.

2. Develop successful partnerships with external agencies to support students in crisis and in matters where onward referrals to other organisations are required.

3. Support Faculty colleagues with expertise in a broad range of issues associated with student welfare and support.

4. Together with the Deputy Directors of Student Experience, manage the Directorate’s role in policies and processes relating to student conduct, including but not limited to Non-Academic Discipline, Fitness to Study, Criminal Conviction Declarations, liaising and working in collaboration with Professional Services teams, Faculties, Departments and Strath Union to achieve appropriate and proportionate responses to cases and robust and consistent practice.

5. In liaison with the Deputy Directors of Student Experience and other Heads of Service, play a key role in responding to crisis / serious incidents affecting students and/or service delivery. This can include incidents involving distressed students, gender-based violence, and where there are welfare concerns for a student.

6. Develop and manage support mechanisms for students with disabilities, in liaison with Disability Services based in Glasgow.

7. Working with the Head of Student Advice & Support (Glasgow), introduce guidance on other support provisions e.g. learner development as relevant to the Bahrain context.

8. Work closely with faculties, professional services, directors, other senior university colleagues and external partners to devise, lead and support key strategic policies and projects in support of university objectives. 

9. Manage a student caseload and provide ongoing support to students presenting with mental health issues, long-term health conditions and/or other disabilities e.g. mental health issues and sensory impairments.

10. Maintain confidential case notes and other relevant information using a bespoke in-house system for statistical purposes and service development.

11. Provide advice to disabled students and applicants about required support within a legislative context, conduct learner needs assessments and identify essential support.

12. Make decisions on the ‘reasonableness’ of specific provisions for disabled students within the context of the UK Equality Act 2010 and other relevant legislation.

13. Carry out Risk Assessments with certain students and attend regular Risk Assessment meetings.

14. Undertake other duties as required and appropriate to the grade and content of the post as requested by the Directorate and the University. 

Please click here for further details.

The University of Strathclyde, Bahrain is a socially progressive institution that strives to ensure equality of opportunity and celebrates the diversity of its student and staff community. Strathclyde is people-oriented and collaborative, offering a supportive working culture with a deep commitment to our equality and diversity.

We strongly encourage applications from candidates of all backgrounds, including women, minorities, and individuals with disabilities.

Qualification Required

Bachelor’s degree in a related field or significant relevant experience.

You’ll be rewarded with:

- Financial Rewards: We provide attractive financial packages, including competitive salaries and relocation support for employees.

- Work-Life Balance: We are dedicated to enhancing healthy work-life balance for our employees.

- Family Friendly Benefits: We offer a variety of enhanced family-friendly benefits to support our employees in balancing work and family responsibilities.

- Career Development: Our commitment to personal development is reflected in initiatives such as professional courses, subsidised educational programs, coaching and mentoring, leadership development, and access to our library.

- Health & Wellbeing: We place high importance on the safety, wellbeing, and health of all our staff.

Application Procedure

Please visit Strathclyde’s vacancies portal and complete an application form. You should also submit a Curriculum Vitae (CV) and a covering letter detailing the knowledge, skills and experience you think make you the right candidate for the job.

Join us and be part of a legacy of excellence and innovation.