Job Objective:
Set implementation tactics to execute the department Strategy, in addition to the Operations and Maintenance of the Access Network by providing the direction and ensuring the adequate execution required for successfully meeting the organizational needs and objectives within requisite timelines, budget and as per desired Telecom standards. Lead access Network teams for the development, upkeep, continual review, analysis and oversight of access Network performance. Generate wide-range of Reports for Access Network to ensure comprehensive coverage, service reliability and Quality.
Primary Responsibilities:
Strategic:
• Work closely with department head to collect information and identify strategic initiatives for the Mobile Access Network and contribute to the overall strategic initiatives for the department aligned to the organization Strategy.
• Lead execution of strategic initiatives
• Translate strategic initiatives into tactical initiatives to achieve strategic objectives
• Monitor, track and report performance against tactical initiatives and set KPIs
Financial:
• Plan the section Opex/Capex while ensuring operational efficiency and sustainability
• Monitor and track adherence to the approved budget and highlight deviations
• Strive to continually improve the network and service operation cost as per strategic imperatives
Operational:
• Derive implications from the overall network strategy plan and processes and implement key initiatives for the assigned work area within Access Network
• Monitor traffic planning, analyse data traffic for improvement and Network enhancement.
• Monitor fault handling and escalations on the mobile access network alarms and ensure fault resolution is maintained within the KPIs.
• Monitor preventative maintenance planning and adherence to the planned schedule.
• Manage and lead network optimization project/activities (OPEX/CAPEX) and engage with supplier performance.
• Monitor adherence to procedures and controls at section level.
• Identify opportunities and redesign policies, processes, systems / structural programs and procedures for continuous improvement, covering all individual functional activities
• Review related projects budget, detailed work packages, timelines and purchase requests for access network optimisation
• Monitor installed licensing to ensure Network availability, performances and stabilities.
• Strive to maintain department business continuity process (DPCP)
• Actively provide required information to internal and external auditors within stipulated timelines. Coordinate with and resolve any audit related issues raised
• Analyse and review network issues and create and maintain guidelines on incident classifications
• Identify network risk, develop mitigation plans and ensure timely implementation of the plans to ensure seamless operations
• Ensure the accuracy and continuity of updating the centralized Data Bases and the Network Inventory.
• Evaluate and review mechanism for access network optimisation projects and assess the project goals & objectives
• Present Network Performance, Major highlights and KPIs for CE and top management
• Actively participate in the Joint Evaluation Committees (JEC) meetings to manage tender evaluation process and ensure the best offers with the maximum benefits to Batelco are always selected
• Setting business plan and annual budget and closely monitor all financial operations.
• Ensure effective vendor management for the delivery of efficient support and services to the network, ensure adherence to contract obligations and conflict resolution
• Serve as a subject matter expert in own work area / sub-function / function and provide guidance to team / peers and support in the achievement of operational targets
• Undertake initiatives to improve processes in assigned area of work
• Guide team / peers in meeting delivery timelines and performance expectations
• Ensure that team / peers adhere to company policies and legal regulations
People:
• Identify training needs and nominate team members for training programs
• Ensure timely completion of PMR process for self and the team
• Continuously share the knowledge and understanding of the telecom industry and business trends
• Ensure active participation in employee engagement surveys
• Engage and align resources within the team members to build multi skills competencies.
• Validate information provided to address employee queries related to functional area
• Motivate and build a healthy work environment within the team. Provide support in resolving work related / other concerns in an effective manner