Retail Sales Executive

• Achieve monthly individual sales targets and conversion ratio set by the Sales Manager.
  
• Ensure to update daily customer walk-ins, hot prospect, lost order in auto line.
  
• Actively participate in all sales campaigns and marketing activities to enhance the sales.
  
• Achieve higher customer satisfaction index and handle customer queries or complaints and reports to the sales Manager / customer care.
  
• Ensure a good product knowledge and information about the competition models features. Utilize information to improve the sales conversion ratio.
  
• Ensure that the customers visiting showroom are received courteously and given priority in attending.
  
• Demonstrate the strengths of our products vis--vis competition to close the sale.
  
• Offer and conduct test drives with every customer’s walk-into the showroom.
  
• Ensure that the car delivery to the customer is made as committed in the sales order and perfect delivery process is followed.
  
• Make telephone calls to the customers for post-sale follow up as a part of sales process.
  
• Use a delivery checklist and deliver vehicles in perfect order, when promised (Perfect delivery).
  
• Introduce customers to members of the Parts and Service team.
  
• Contact all customers within 3 days of vehicle delivery to ensure total satisfaction.
  
• Establish and maintain a customer record and customer follow up system.
  
• Work with the Service department to provide customers the best possible treatment before, during and after the sale.
  
• Actively participate in training programs as requested by management.
  

Essentials:

• Diploma in Sales and marketing with 2-3 years in a sales role in an automobile company.
  
• Flair for selling
  
• Communication skills (written and oral)