Network Support Engineer

VAM Systems is currently looking for Network Support Engineer for our Bahrain operations with the following skillsets and terms & conditions:

Professional Skills/Experience:  

• Network and collaboration design for new and existing sites including high- and low-level design
• Monitoring, updating, and managing collaboration systems, Billing systems, infrastructure systems and its components including servers, switches, routers, appliances, communication medium, etc..
• Resolve collaboration/VoIP, network, and telecommunication incidents, troubleshooting and provide remote support to engineers on-site and end users.
• Working closely with ISPs and vendors to resolve escalated Issues
• Follow best practices and industry standards to evaluate, improve and enhance current network and collaboration system parameters and component configurations, Provide Systems clean-up, and regular health check
• Monitor and analyse network performance including bandwidth utilization, traffic and other measures and provide reporting accordingly
• Vulnerabilities check and follow-up cisco announced bugs and updates
• System analysis and integration of existing and/or new resources to ensure the maximum optimization of the resources
• Collaboration Experience: CUCM, UCCX, unity, Cisco IM and Presence, Cisco Jabber, Imagicle Application Suite, Cisco Prime collaboration, IVR, voice mail, IP Telephony, Voice gateway, codecs, etc…
• Infrastructure Experience: Cisco Prime infrastructure, Routing and Switching, PRTG, Cisco ISE, UCS Servers, VM ESXI, WAN/LAN, routing protocols, Visio
• Network Security and availability experience: Palo Alto, VPN, Sophos, System Backup, disaster recovery, firewalls, and load balancers
• Follow up and keep updated with latest networking technologies that will be adopted in the enterprise
• Lead or participate in infrastructure projects

Non-technical:

• collect and analyse business requirements and translate them into IT requirements
• creating and managing annual budgeting, payments and follow-up with finance, ISP and vendors
• Preparing reports and documentations, user/administrators’ guide, and walkthrough documents
• process reengineering and process modelling
• IT purchasing including purchase requisite, purchase orders
• Projects and tenders including but not limited to creating tender/project documents, set assessment basis and plan, vendor assessment and selection

Terms and conditions

Joining time frame: (15 - 30 days)

Terms and conditions: 

Joining time frame:   maximum 4 weeks