Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space.Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region.
Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark.
What You'll Do
- Supports General Manager to achieve business objectives.
- Ensures excellent kitchen operations thru quality, speed and accuracy, to meet and exceed customer expectations.
- Is responsible for brands’ satisfaction and adhering to the recipes and standards.
- Oversees inventory, availability, FCR and other food related KPIs.
- Ensures that all sanitation, safety and security policies and procedures are observed and enforced.
- Trains and monitors the culinary competency of team members; supports their growth and career development.
- Partners with Customer Success team to urgently address all occurring problems and supports the implementation of new initiatives; is involved in on-boarding of new brands.
- Partner with Brand Champions in ensuring that standards are fully executed; facilitates the on-boarding of new brands; collects and shares feedback with the Culinary and Growth team to support success of the brands.
- Collects and share feedback with the culinary and customer success team to support success of brands.
- Works with facilities team to ensure proper performance and maintenance of kitchen equipment.
- Supported by Unit Manager, is responsible for inventory management, ordering, product availability, waste control and FCR.
What Are We Looking For?
- 7+ years of experience in kitchen operations management within food & beverage, hospitality, or catering.
- Bachelors in culinary arts or hospitality management.
- Lebanese/Mediterranean cuisine experience
- Culinary expert who takes responsibility for quality of end products and constantly works towards optimization of your kitchen.
- Strong people management skills and experience leading large teams while coaching and monitoring the culinary competency of team members.
- Strong interpersonal skills – ability to build and manage strong relationships with their team, cross-functional colleagues, and external partners.
- Exceptional communication and organizational skills – able to speak and listen effectively; great written, verbal, and presentation skills.
