Job Summary:
The Front Office - Rooms Division Manager is responsible for overseeing all aspects of the front office operation, including guest services, reservations, and housekeeping. They are also in charge of managing the rooms division team to ensure smooth operations and exceptional guest experiences.
Job Responsibility:
1. Develop and implement front office policies and procedures to ensure efficient and effective operations.
2. Oversee the daily operations of the front desk, reservations, and housekeeping departments.
3. Train, supervise, and motivate the front office and rooms division team members.
4. Monitor guest satisfaction levels and respond to guest feedback and complaints in a timely and professional manner.
5. Work closely with other departments such as sales, marketing, and maintenance to ensure seamless coordination.
6. Prepare and manage budgets, forecast revenues, and monitor expenses to achieve financial targets.
7. Ensure compliance with health and safety regulations and company standards.
8. Stay updated on industry trends and best practices to enhance the overall guest experience.
Candidate Requirements:
1. Bachelor’s degree in Hospitality Management or relevant field.
2. Proven experience in a similar role within the hospitality industry.
3. Strong leadership and communication skills.
4. Excellent customer service and problem-solving abilities.
5. Ability to work well under pressure and handle multiple tasks simultaneously.
6. Proficiency in hotel management software and MS Office applications.
7. Knowledge of industry trends, regulations, and best practices.