Director of Rooms

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Director of Rooms

As the Director of Rooms, you oversee all aspects of the Rooms Division at Hawar Resort by Mantis. This includes managing the Front Office, and Guest Services departments to ensure the highest standards of service and guest satisfaction.

What is in it for you:

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

• Leadership and Management: Lead, motivate, and manage the Rooms Division team, including Front Office, and Guest Services. Develop and implement departmental strategies and goals that align with the overall resort objectives. Conduct regular staff meetings to ensure effective communication and collaboration across the departments.

• Guest Experience: Ensure a seamless and exceptional guest experience from check-in to check-out. Address and resolve guest complaints and issues promptly and effectively. Implement and maintain high standards of service and operational excellence.

• Operational Management: Oversee daily operations of the Rooms Division to ensure efficiency and effectiveness. Monitor and analyze room inventory and occupancy levels to maximize revenue. Ensure compliance with all safety, security, and health regulations.

• Financial Management: Develop and manage the Rooms Division budget, ensuring cost control and profitability. Monitor financial performance and implement corrective actions as necessary to achieve financial targets. Prepare regular financial reports for senior management.

• Staff Development: Recruit, train, and develop staff to maintain a high-performance team. Conduct performance appraisals and provide ongoing feedback and coaching. Foster a positive work environment and promote teamwork and professional development.

• Quality Assurance: Implement and monitor quality assurance programs to maintain service standards. Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met. Develop and implement standard operating procedures and policies for the Rooms Division.

• Collaboration: Work closely with other department heads to ensure coordinated and efficient resort operations. Participate in executive meetings and contribute to overall resort strategy and decision-making.

• Guest Relations: Build and maintain strong relationships with guests to encourage repeat business and positive reviews. Stay informed of industry trends and best practices to continuously improve guest services.

• Educational Requirement: Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Experience: Minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort setting. Pre-opening experience is required.
• Leadership Skills: Strong leadership, management, and interpersonal skills.
• Communication: Excellent communication and problem-solving abilities.
• Technical and presentation skills: Proficiency in hotel management software and Microsoft Office Suite, and PowerPoint presentation skills.

​​​​​Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS