Derma Specialist

Description of Accountability:

Profit Financial

• Recommends appropriate products and provides information highlighting the Features, Advantages and Benefits to the customers.
• Assists in locating, selecting and purchasing desired products based on preferred brand, variant and colour of the customer.
• Utilizes appropriate selling techniques such as suggestive selling, upselling and cross selling to increase ATV (Average Transaction Value)
• Monitors availability of GOBE products.
• Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
• Monitors and updates reports on product shelf life.

Commercial 

• Ensures products on display are replenished as needed with complete shelf tag price, price tags.
• Maintains cleanliness and orderliness of the assigned area.
• Complies with all set customer service standards (e.g. Smile and Greet, Offers Basket etc.)
• Attend to all customer queries and needs.
• Resolves customer complaints guided by set customer service standards and within scope of control.
• Prepares and sets up store promotion by utilizing Marketing Collaterals to effectively communicate store promotions

Process

• Weekly monitors price changes and updates shelf / price tags as needed.
• Timely displays all products following set planograms and guidelines for a specified duration. 

People

• Accomplishes MFP and PDP on time.
•  Participates and implements agreed EES action plans
• Strictly complies with set company policies and procedures especially on attendance, punctuality and code of conduct and set grooming standards.