CX Assistant Manager

Job Responsibilities:

• Assist in managing the daily operations of the CX (Customer Experience) department.
• Oversee the performance of customer service representatives and ensure high levels of customer satisfaction.
• Collaborate with the CX Manager in developing and implementing strategies to improve customer experience.
• Handle escalated customer issues and provide timely resolutions.
• Analyze customer feedback and data to identify areas for improvement.
• Train and onboard new customer service team members.
• Monitor and report on key performance indicators related to customer service.
• Assist in creating and maintaining customer service policies and procedures.
• Act as a liaison between the CX team and other departments to ensure seamless communication and coordination.