Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

  • Job ResponsibilitiesTo handle all customer complaints and ensure they are recorded by appropriate manager on Customers complaints sheet.
  • To collate all correspondence referring to customers complains.
  • To work with all managers to resolve the customer complaints and complete the quality Management System.
  • On a monthly basis, this should be reviewed with GM looking at the complaint analysis report.
  • To manage the customer experience via reception staff and Meet and Greet working to the outlined expectations – align with Customer First Principles.
  • To work with service manager to provide customer experience in the line with the Customer First Principles – to be outlined in a Best Practice Guide.
  • Manage the team to complete follow up calls on sales / service / bodyshop.
  • GFK updates on a weekly basis and work with service manager to delivery service.
  • Introduce and update the CLP service 6 scores on dealership boards.
  • Monthly team meeting for CRM/Front of House – and monthly 1:2:1’s that are documented.
  • To report as required regarding complaints and CRM data.
  • To maintain a rota for staff that works different times.
  • Work with GN and team to develop Customer First Principles to deliver outstanding customer experience measured by Mystery shop and feedback in follow up calls.
  • Document CFP and present to all new starters – ensuring that they have signed and understood what is required.


المهارات

  • Knowledge and SkillsProven track record of developing and implementing successful CRM strategies.
  • Strong analytical skills and ability to interpret data to inform decision-making.
  • Experience with CRM software (e.g., Salesforce, HubSpot).
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management abilities.
  • Passion for the luxury automotive industry and a commitment to delivering exceptional customer experiences.


تحميل... أرسل إلى صديق إتمام الإستبيان
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Career Maker Bahrain
متابعة الغاء المتابعه

We’re about partnerships! At Career Maker, our aim is changing lives for the better by connecting talent with opportunity. We offer specialised recruitment services spanning across a range of industries with a culture that is focused on exceptional customer service. We are eager to get to know you and your company because that’s how we form real partnerships: partnerships that change lives.

أظهر بيانات الشركة
لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
إدارة
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
إدارة
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
إدارة