Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Butler (Club Millesium)
As a Sofitel Butler, you will play a crucial role in ensuring that our guests receive the highest level of hospitality and brand standards. Your responsibilities will span from pre-arrival arrangements to post-stay arrangements, ensuring that every aspect of our guests' experience is personalized and tailored to their needs and wants.
What is in it for you:
- Free accomodation,free transporation ,visa /work permit,medical health insurance
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
- Corresponds with guests for any requests or preferences prior to, during and following their stays.
- Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
- Attends training sessions, performing related duties and special projects assigned as required.
- Manages and exceeds guest expectations
- Handles and reports guest complaints to shift in-charge.
- Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.
- Practices up-selling of the hotel products and facilities.
- Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.
- Provides in-room check-ins and room orientations for guest comfort
- Ensures smooth handover of daily activities to next shift.
- Provides additional services such as laundry, packing and shoe shine service and ensures that special preferences of all guests are taken into consideration.
- Consistently offer a professional and friendly greeting, and provide engaging service
- Assist guests regarding food and beverage menu items in an informative and helpful way
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
Qualifications
Your experience and skills include:
- Minimum 2 years of Butler experience from Luxury background
- Strong communication skiils
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
Additional Information
Your Team & Working Enviroment:
Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
