Boarding Officer

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Main responsibilities

• Attend and board vessels as directed by respective Manager in accordance with Wilhelmsen Standard of Operation and Customer Requirements.
• Arrange inward and outward immigration/customs clearance.
• Collect and process ships documents, as required throughout the port call.
• Perform vessel visit, as required, in accordance with Standard of Operation and Customer Requirements, always ensuring with Master that all husbandry, vessel and cargo requirements are in order.
• As applicable, ensure all requirements relating to cargo matters are well understood and relayed to Manager and other relevant parties.
• Report leads, business opportunities and relevant port updates observed to Manager.
• Arrange sign on/off, shore passes, or gate passes for crew/guests as instructed.
• Assist with transportation of VIP, Master and crew as instructed.
• Ensure mandatory use of WASP System as reporting tool in compliance with the Standard of Operation.
• Reporting ships arrival/sailing/cargo/commence/complete/ times and condition to Shipping Assistant(s) after office hours, as applicable.
• Ensure mobile phones hired out to vessel are signed for by Master.
• Distribute and collect Customer Satisfaction Survey.
• Comply with Company Personal Protective Equipment Standard when working in ports/onboard vessels.
• Quality, Health, Safety, Security and Environment matters in own function.
• Ensure safe & efficient transportation of all Ships Agency crew personnel & any other personnel related to the company’s activities.
• Ensure professional and timely transportation.
• Attend to any Government authority requirement pertaining to personnel.
• Ensure all the Travel document duly signed by the service utilizer.
• Report leads, business opportunities and relevant port updates observed to Manager.

Accountabilities

This position will be measured against:

• Ensure consistent high level of accuracy of deliverables.
• Meet or exceed annual Key Performance Indicator’s targets for Ships Agency performance.
• Overall accountable for all Quality, Health, Safety, Security and Environment matters related to the specified functions as per Functional Description.

Qualifications

• Bahraini National, aged 20-30 years old.
• Graduate of Maritime and Logistics Study or similar course.
• Minimum one year experience as boarding experience and holder of Custom Clearance License are added advantage.
• Customer Service oriented.
• Good communication skills and a very good command of the English language (oral and written).
• Good interpersonal skills.
• Pro-active and well organized.
• Ability to work under pressure.
• Thorough and attentive to details.
• Valid Driving License.
• Fit to work.

What we can offer

• Salary package
• Company laptop
• Company mobile & sim
• Medical Insurance
• Life Insurance
• Paid holidays
• Paid sick leave
• Recognition and reward program
• Learning and development program
• Career development program.
• Health and Wellness program