Asst. Operations Manager - tMart

Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description

Role Summary

We’re looking for an Assistant Operations Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 20-minute delivery of groceries at hypermarket prices. The main deliverables of this role are to excel at customer experience, drive significant improvements to our store operations, ensure 100% process compliance, and optimize costs.

Qualifications

What’s On Your Plate?

• Supporting the operations manager with full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related, deep-dives and special projects).

• Monitoring supervisors by ensuring they are accurately following the inventory management processes, policies and proper execution of inventory management (stock-in and stock-out).

Responsible for shrink/expiry control and Quality focus (in terms of inventory no damaged or  poor fresh food quality; close to expiry).

• Tracking order fulfillment, KPI, and staff availability based on the operational demands at all  times.

• Supporting colleagues and working with other teams such as maintenance, PRO, IT, logistics,  SSC, marketing teams as and when required .

• Problem solves or escalate property management issues with necessary stakeholders • Fully competent on Microsoft office and other store staff tools

• Expense Control: Support and advise on potential ways to reduce expenses without  jeopardising operational efficiency.

• Monitoring and supervising productivity, work standards and development of stores through  weekly, monthly performance reviews and other initiatives. Monitor on ground issues and  escalate any major performance issues to department manager with proposed solution and  action plan.

• Stakeholder management and solution orientated

• Support with improving the financial and operational performance of the operation • Execute action plans prepared by the department manager to address weak areas in need of  improvement.

• Support with training and developmental programs for staff and support including but not  limited to: helping POPS with any of the staff engagement requirements, training session with  the support of POPS, training sessions for new system updates if needed, training and briefing  sessions for special projects and pilots

• Reviewing and monitoring proper implementation and learning ways of how it can be  improved i.e merchandising and space planning guidelines in stores.

• Monitoring product range availability according to selected store product range and  report/liase with commercial team.

• Conduct regular store visits, shop floor audits, and ensure all stores are compliant legally and  following the company SOPs

• Support with ongoing development and special requests with other internal departments (i.e.  Commercial, Operations, Marketing, Logistics, Customer Service, Finance, HR..)

• Supports with distribution and logistics for Store transfers, consumables distribution, Invoice  collection