Applications Support Senior Analyst
Job Req ID 24776708
Location(s) Seef, Bahrain
Job Type Hybrid
Job Category Technology
Job Title: Application Support Senior Analyst
Come and join our Application Support team in Bahrain!
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The Apps Support Sr Analyst is a seasoned professional role that will contribute to the development of new techniques and the improvement of processes and work-flows by working closely with various regional senior operations, technology and business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and providing strategic technical solutions.
You will be required to have good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Have strong communication and diplomacy skills are required and regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.
This exciting opportunity will equip you with detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies.
What you’ll do:
The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Ability to handle incidents and problems at a global enterprise level. Calm and analytical when faced with major incidents on critical systems. Focus on the process improvement to reduce the Manual Touch Activities within the process and Identify ways to maximize the potential of the applications used. Communicate effectively with operations and technology partners on a regional or global basis. Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Ensures essential procedures are followed and helps to define operating standards and processes. Act as a liaison between users/traders, interfacing internal technology groups and vendors. Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Flexibility to take additional shifts when business mandates (which will be compensated as per company policy). Has the ability to operate with a limited level of direct supervision.
What we’ll need from you:
4+ years experience in an Application Support role. Bachelor’s/University degree or equivalent experience. Experience is Financial technology & business is desirable but not mandatory. Skill Set: Oracle, Microsoft SQL, UNIX Experience installing, configuring or supporting business applications. Experience with some programming languages or willingness/ability to learn. Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. Demonstrated analytical skills Issue tracking and reporting using tools Knowledge/ experience of problem Management Tools is desirable. Handson experience is resolving technical issues. Effectively share information with other support team members and with other technology teams Ability to plan and organize workload
What we can offer you:
By joining Citi Bahrain, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary and benefits that support you to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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