WCAS Officer

WCAS Officer (ID: 0000KO0P) 

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If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The role holder will provide support to the wholesales business for account opening, servicing, and closure.

In this role you will:

• Receive all Wholesales Client requests relating to: Client Amendments, Mandates Processing, Account Maintenance, Client Data Request, Audit Confirmations, Account Closures.
• Check that customer information received is sufficient to proceed, as outlined in requirements from Service Recipient in the Applicable Policies and Procedures.
• Conduct due diligence checks in accordance with the on boarding checklist.
• Ensure that all the approvals (if any) are collected before any opening account or updates.
• Make sure all requests are received via the approved workflow tools.
• Review and analyse transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources.
• Collaborate with the other Ops structures to provide customer information or evidence when needed, 
• Update the customer information on the system as requested by the Business and insure to check the related evidence before doing it.
• Capture and amend customer signatures and account signing rules, process amendments to customer signatures. 
• Prepare the MI for the monthly fiscal report.
• Check the Production orders received via the generic mailbox and update the tracker. 
• Satisfy customer needs/requested while respecting our group policies and procedures.
• Maintain direct debits and standing orders on core banking systems based on instructions received from GPS.
• Set up tariff and charge codes, Collect/refund account opening and monthly services fee from LoB / GPS.
• Blocking and unlocking accounts as per business instructions.
• Ensure that the customer files are held on archive room.
• Provide support to CDD team by documents verification.
• Send call back -letters to corporate customers for address, cheque book and telephone changes.
• Provide a good quality of work to satisfy customers’ needs/requests while respecting our group policies and procedures.