Job Summary:Under the direction of the Regional Service Manager, the Service Engineer will be based in Algeria and will be responsible for promoting positive conduct through policies and practices of Company and management. Implement Field Service Activities such as Commissioning, Troubleshooting, DVC Migration and Field related STO’s related to Control and Safety valves, Regulators, Pneumatic/Hydraulic & Electric Actuators. He will implement Emerson standards with an emphasis on Safety & customer focus and personal safety!
In this Role, Your Responsibilities Will Be: - Facilitating, Coordinating, performing field service and in-situ repair activities including mechanical, assembly and calibration, fault finding and technical support to customers throughout Africa Region.
- Conduct customer training upon receiving Instructor certification
- Support to improve customer relation and become customer trusted advisor
- Support Other Region especially during STO (shutdown, turnaround, outage) peak.
- Responsible for maintaining and ensuring equipment (modems, calibrators, laptop) is fit for purpose.
- Continuous lookout for all FCTL opportunity (FCV, ISV, ACT, PRM) and cascade to respective BU.
- Timely submission of service reports/timesheets/expenses immediately after the job.
- On-time Debrief of jobs after 1-2 days after job completion.
- Ensure accurate submission of timesheets, expenses, reports and other relevant documents required for on-time invoicing and meeting the POR.
- Constantly try to improve the company’s performance towards higher customer service standards and improve financial performance.
- Responsible for maintaining and ensuring security permits are in place and valid to support local customers in a timely manner.
- Continuous communications with sales channels & LCS customer service to meet customer expectations.
- Responsible for self-improvement/enhancement of abilities in FCTL products.
- Initiate and Implement Service leading to Sales Strategy.
- Support Sales by promoting new FCTL products and technology to End-user and customer during site visits or field service activities.
- 100% Utilization of Safety app and other Digital Tools.
- Perform site walkdowns whenever required and recommend required spares or services in collaboration with Sales team and LCS quote team.
- Other functions as assigned and vital
Who You Are?
- Ethics and Values
- Integrity and Trust
- Committed,
- Customer Focus,
- Dealing with Ambiguity,
- Problem Solving
- Technical Savvy
For This Role, You Will Need: - Engineering Degree in Mechanical, Electrical or Instrumentation
- Strong Language skills-French & Arabic
- Team Management experience
- Strong Field Service background specially focused on Final Control products - Control, Automated, Pressure Management, Isolation Valves and Actuation including Pneumatics, Electrics, Hydraulics, Gas over Oil, Multiport and all other associated equipment.
Preferred Qualifications that Set You Apart: - 7-10 years’ Experience in the Control valve service industry with proven record of turnaround execution and field service activities
- Strong Field Service background specially focused on Final Control products - Control, Automated, Pressure Management, Isolation Valves and Actuation including Pneumatics, Electrics, Hydraulics, Gas over Oil, Multiport and all other associated equipment.
- Extensive knowledge in troubleshooting & repair of Control and Actuated valves and comprehensive solid understanding in digital communication protocols - HART, Fieldbus, Profibus, Modbus, FDT/DTM technologies
Our Offer to You!
We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.
Emerson has deep roots as a hard-working company that stretch back to our founding 130 years ago. Our unified values reflect that spirit today.
