Senior Field Service Manager
We have an opportunity for a Senior Field Service Manager to join us at Honeywell in Poirson, DZA. To be successful in this role, you need to have strong knowledge of the automation industry with at least 10+ years service management / supervision experience.
Honeywell
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.
We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.
Lead the LSS business across Africa, ensuring that the priorities and focus areas are matched to the short, medium and long term needs of the business, and that the organization is able to achieve its strategic growth objectives. The Sr FSM will directly manage the field service managers of the countries across the region and actively work with the Sales organization to drive the Services business growth and profitability with high customer satisfaction and safety record. This role will report to the Regional Service Business Director.
Key Responsibilities:
People
- Lead the regional team of Field service managers across multiple countries dealing with complex technical equipment and highly sophisticated range of products/services.
- Ensure the organization is able to achieve its strategic growth objectives through attracting, developing, rewarding & retaining the necessary skills and resources in the defined geography.
- Build succession and exceptional diversified talent in the regional organization.
Business
- Develop and implement the business short, medium and long term priorities in accordance with the business AOP (Annual Operating Plan) and STRAP (Strategic Plan), in order that the business is appropriately focused to achieve top level performance in all the segments, Periodic and Short Cycle.
- Meet or exceed monthly, quarterly and annual financial targets.
- Accurate planning and forecasting of business performance.
- Aggressively promoting and deploying core growth and breakthrough initiatives across the region ensuring the necessary focus from Field Service and Sales Organization.
- Work with the sales team to drive LSS orders, and develop/capitalize on business opportunities (support in Tier 1,2 accounts, drive Tier 3 accounts, actively manage Tier 4 accounts)
- Partner with Project Automation and Solutions (PA&S) on smooth transition from project to service phase.
- Partner with Honeywell Connected Industrial (HCI), Honeywell Thermal Solution (HTS) and Process Measurement and Control (PMC) Products to support and grow their installed base on sites where LSS owns the customer relationship
- Strategize quarterly campaigns meeting the targets and growing horizontals with special focus in the new offerings and outcome base program approach
- Be responsible for SIOP in LSS within the assigned geography
- Managing the P&L including Cost, AFDA, Over/Under and VCM
Customers
- Act as spokesperson and figurehead for the LSS business in the assigned geography in order to promote Honeywell's name and capabilities.
- Customer relationship management.
- Coordination and delivery of a customer support program within the framework of established customer service policies.
- Own or support (as appropriate by HPS processes) the management and resolution of customer complaints.
Safety
- Be a spokesman for Honeywell’s safety culture and promote safety at all times.
- Meet HPS safety metrics for the assigned geography.
Key Skills and Qualifications:
Education Required
- Bachelors in engineering or relevant job experience preferred.
Work Experience Required
- Strong knowledge of the automation industry with at least 10+ years service management / supervision experience.
- Knowledge of the Oil&Gas industry across Africa – understanding of the different cultural and administrative set up in the different countries.
- Demonstrated business acumen including P&L management, financial planning, budgeting and negotiation skills.
- Experience of operating in a complex international/matrix organization, with relatively independent and remote locations.
- Demonstrated experience in understanding of cost management and the ability to advise and consult regarding Risk Management.
- Previous Experience in Sales is preferred – knowledge of breakaway sales techniques and solution selling.
- Strategic thinking - ability to develop and implement strategies that support business growth and functional initiatives.
- Execution - persistent drive for results, utilizing sound project management, organizational and problem-solving skills.
- Technical Skills & Specific Knowledge Required
- Leadership & management skills – skilled in motivation and development of a team - sets high performance standards – provides constructive feedback – drives results. Planning and organizational skills. Customer relationship and development skills.
- Technical knowledge/application of Industrial Automation systems.
- Excellent organizational communication -both orally and in writing, and interpersonal skills.
- Ability to grasp technical and customer issues and turn into business actions.
We Value:
Behavioral Competencies Required
- Ability to energize a medium sized workforce to achieve continually increasing performance levels.
- Ability to manage and develop high performers and to deal effectively and promptly with poor performers.
- Communication and Interpersonal - crisp verbal skills plus effective listening skills; effective facilitation skills; demonstrates high energy, and models behaviors to motivate the team.
- Ability to diversify skills and team, passioned about diversity. Experience in managing diverse cultures.
- Decisive decision maker who promptly deals with issues.
- Results oriented.
Language Requirements
- Fluent in English - mandatory
- Fluent in French – preferred
- Fluent in Portuguese - preferred
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional Information
- JOB ID: HRD262177
- Category: Customer Experience
- Location: Lotissement Bensmaia,Algiers,Poirson, El Biar,ALGER,16606,Algeria
- Exempt
