Sales Support Executive-Algeria

Provide comprehensive support to the trade, corporate and direct customers across all sales channels  with high level of efficiency to deliver results. Collaborate with the field sales force and commercial managers on all sales and marketing activities with the aim of achieving the set revenue target.
Job Outline:

• Support internal/external customers with all fares, pricing and sales related queries and provide technical advice to effectively resolve persistent GDS issues.

• Evaluate, negotiate, and secure group travel requests, charter flights, MICE deals and assist customers with all booking/ticketing and special requirements.

• Gather and share relevant information on all competitors' activities that includes: fares/rules, special incentives/promotions, policies, market trends, sales processes on daily basis and provide recommendations where necessary to improve EK's market position and minimise impact on revenue..

• Process all queries related to Agency Debit Advisory (ADA), Agency Debit Memos (ADM) dispute/reversal, Refund Summary Adjustment Note (RSAN), Sales Summary Adjustment Note (SSAN), Refund Application (RA) using all relevant tools and complete other audits when required.

• Handle all trade related general booking queries including medical assistance, Skywards, other ancillaries and liaise with the relevant departments to deliver high quality focused customer service.

• Provide booking/ticketing support for EK sponsored events by coordinating with the internal/external customers, and ensure the allocated budget is effectively utilised and accurate records are maintained.

• Prepare and handle EK corporate travel agreements for all accounts and communicate booking/ticketing conditions to the trade partners.

• Assist all commercial stakeholders with events and with all booking/ticketing and special requirements.

• Maintain up to date EK booking/ticketing procedures and policies on Emirates Partner Portal (EPP) for all trade partners to minimise queries on all communication mediums.

• Promptly distribute trade communication (B2B) endorsed and provided by CCMB to all internal/external customers.