Opportunity description
Aramex announces a as a customer service supervisor in Algeria.
Duties & responsibilities
You will be responsible for:
Ensuring a high level of customer service is provided to retain customers. Manage daily complaints and ensure they are resolved in a timely manner. Respond to customer inquiries on time. Manage the IRT (Immediate Response Team) station and achieve the required service level. Report any information that may affect the company's image and brand. Follow up and enhance the overall performance of CS team members. Helping teams deal with complex cases. Facilitating the flow of information horizontally and vertically. Proper implementation of Aramex procedures, policies, new services, products and systems. Work with the operations team to ensure the smooth flow of deliveries. Ensure that the CS team is working against its defined KPIs. Adherence to company policies related to health, safety, environment, compliance and sustainability.
in any related field (sales, customer service, communications, etc.). Experience ranging from 3 to 5 years in any related field. Ability to work on Microsoft Office programs (Word, Excel, and Outlook). Communication skills. Proficiency in Arabic, English, French. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Ability to maintain confidentiality and handle sensitive information. Ability to work effectively within a team. Multitasking skills and working under pressure.
Skills
مهارات التواصل, مهارات الحاسوب, مهارات العمل مع فريق
Years of Experience
3-5
Job location
Algeria
Job location
Algeria
