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Digital Insights and Workflow Specialist will play an important role in Lab IT installation and Automation application support in the implementation phase.
Accountabilities:
Perform installation and configuration of Roche cross-BA Lab IT products:
Installation of Lab IT hardware and software
Testing and implementation of Lab IT products on site
Perform application support of Roche cross-BA Lab IT products:
Perform troubleshooting
Provide and implement backup and recovery solutions
Provide operation training to internal and external customers
Preventive Maintenance
Perform application and configuration of Roche automation products:
Involve in planning Roche automation products including site survey and other project forms
Testing and configuration of Roche automation products onsite in tandem with Roche Lab IT products
Perform post-implementation support of Roche automation products:
Perform troubleshooting
Perform simulation analysis for Roche offerings with appropriate simulation tools:
Provide insights and proposal for LAS related projects and implementation
Conduct simulation analysis on channel assignment and estimation the TAT for the whole LAS solution offering
Manage workflow consulting project and IT solutions promotion:
Provide expert analysis of customer workflows processes in order to provide possible solution
Identify the opportunities and improvement areas according to determined KPIs and meet customers’ needs
Engage appropriate parties to problem solve the workflow issue using lean Principles or similar methodologies to improve the lab efficiency.
IT solutions promotion
Education
Bachelor’s degree in Medical Science/ Information Technology or related subjects.
Knowledge in Central Laboratory workflow and its corresponding clinical disciplines
Work experience:
At least 2 years experience in Lab IT or automation support in IVD or related field
Good understanding of laboratory workflow and dataflow is required
Working experience in laboratories or in LIS companies can be a bonus
Skills:
Strong interpersonal skill
Good presentation skill
Good negotiation and influencing skill
Good teamwork
Project management
A level of knowledge of process improvement disciplines ( eg. LEAN Methodology ) will be an added advantage.
Fluency in French and English
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
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