Head of Seller Engagement-Full Time -Jumia Algeria

About Jumia:

Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.
Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.

Main Responsibilities

• Manage and optimize the lead generation and  lead to live process
• Ensuring all acquisition channels are operating flawlessly and producing the maximum output
• Detect the training needs of vendors and create a curriculum to get them started on the Jumia platform and to bring them to the next level
• Create online and offline educational content
• Run online and offline training sessions
• Organise Vendor events
• Manage and optimize the lead generation and  lead to live process
• Ensuring all acquisition channels are operating flawlessly and producing the maximum output 
• Incubate the vendors for 1 month after live to make sure they are engaged properly
• Ensuring sellers to get 1 order on platform within 7 days
• Manage a team of trainers & vendor onboarders

Required Skills & Qualifications  

• Able to quickly grasp concepts and explain them in a clear manner
• Experience in managing a team
• Ability to create flawless presentations using PowerPoint
• Excellent communication skills both written and verbal
• Fast learner
• Resistant to stress
• Strong entrepreneurial skills, leadership and drive
• Very independent with a strong ability to go further than the expectations
• Ability to adapt in a multinational environment
• Demonstrated ability to work in a fast paced and competitive environment
• Ability to run call center to drive productivity
• 2+ years’ experience 
• Good analytical skills

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders