Job Purpose
Provide day-to-day administrative support with readily available advice for OFR Ops/CS processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies
Key Tasks
- Manage ocean freight forwarding processes and activities for internal and external customers
- Perform assigned tasks of generally repetitive nature to support other team members such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.
- Under guidance, gather input for freight control center, and details, information and instructions for operations team
- Perform tasks to support determining of freight rate on incoming and outgoing materials and products
- Gather and give information for customer visits to maintain close business relationship with existing clients and enhance customer retention
- Record information and data for shipping tenders
- Enter data and share information, and support shipment documentation for freight forwarding
- Collate data and draft reports and updates for account performances to support other team members
- Follow defined processes, systems and methods for delivery of assigned tasks
In area of OFR product:
- Create and/or confirm transport orders, perform and optimize bookings
- Prepare, control, and distribute all required Import/Export documents
- Identify performance issues of suppliers, and propose solutions to improve performance
- Update Customs shipment information and physical status, resolve customer issues and incidents
Skills
Routing, Shipping, Carrier Management, Third Party Logistics, Ports, Ground Transportation, FCL, LCL, Cold Chain, Bill Of Lading, English, Tracking, Regulations, Import Export, Customs Brokerage, Customs Regulations, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DPDHL Business Knowledge, Business Processes, Stakeholder Management, Feedback
Qualification & Key Requirements
Education Level
A Diploma in the field
Vocational/Specialized/Technical/Certification
Experience Level
From 7 to 10 years
