Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Siemens Healthineers Oncology services Algeria is looking for a skilled and collaborative Field Service Engineer to join our inclusive team in Oran, West Algeria.
The Field Service Engineer (FSE) is the primary contact for Siemens Healthineers Oncology services Medical Systems customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated Siemens Healthineers Oncology services Medical Systems equipment according to instructions and company guidelines. Each FSE operates in a designated field service territory and represents Siemens Healthineers Oncology services. This requires a high level of professional communication with their team, customers, management, sales and other technical support.
Key Requirements
Troubleshoot, diagnose and repair all designated Siemens Healthineers Oncology services Medical Systems equipment within an assigned service territory, including preventative maintenance, installations and upgrades per Siemens Healthineers Oncology services Medical Systems guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose and resolve the issues and meet established FSE levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according Siemens Healthineers Oncology services Medical Systems procedures.
Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.
More info on products and linear accelerators can be found on http://varian.com/oncology
Minimum Required Skills and Knowledge:
Uses acquired job skills and company policies to complete assigned tasks.
Proven work experience of minimum 3-4 years at similar position.
Knowledge of and professional experience with tools & test equipment including but is not limited to oscilloscopes, digital volt meters, torque wrenches, and other electronic and electro-mechanical engineering test equipment used for verification/checkout and calibration of electronic equipment.
Knowledge of and professional technical experience with micro-computers/PC based systems.
Basic computer usage and debugging skills.
Fundamental knowledge of networks and networking techniques.
Basic understanding of imaging systems.
Capable of performing routine maintenance such as follow ups, planned service and minor technical bulletins.
Basic accelerator theory knowledge.
Customer focused attitude
Strong time management & organizational skills
Articulate and skilled in interpersonal communication
Fluency in English, French and Arabic all written and spoken.
Familiar with tools such as: Outlook, Microsoft Word, and Excel
A passion for making a difference in the lives of cancer patients by ensuring that systems meet maximum uptime and perform safely and effectively.
Other Desired Skills and Knowledge:
University degree, (Biomedical Engineer, Electronic Engineer, or relevant studies…).
Technical and analytical skills, with experience of Field Services.
Be able to interpret customer concerns and translate to machine issue.
May be assigned as primary contact for C3 linear accelerator or TrueBeam machine once training requirements are completed.
Be able to understand and utilize the escalation process to Senior FSE, Management, Global Technical Support (GTS), Product Support Engineering (PSE),
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Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
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