IT Support Specialist

Empowering people, creating technology.

• As an IT Support Analyst – Onsite & Shopfloor, you and your team are an essential component of the overall Corporate Service Desk team. You should be prepared to embrace change as well as adapt to evolving circumstances within the workplace. The nature of your daily work may require you to take on tasks and responsibilities beyond your initial job description. Therefore, you are expected to demonstrate a high degree of adaptability and flexibility
• Safeguarding the integrity of data and the Freudenberg Sealing Technologies network by rapidly addressing virus, adware, and spyware threats & anticipating potential risks. You will cascade strategies into actionable steps for your respective team.
• Responsible for the execution of employee onboarding & orientation tasks for existing processes, policies and procedures are trained effectively for all new associates within your supported location.
• Cooperation in local IT related projects (i.e., the Eyes, Ears, Hands and testing for 2nd and 3rd level teams)
• Responsible for all local communication regarding IT topics to site leadership as well as IT users
• Guarantees that IT Operational metrics & KPIs for your support queues are always maintained.
• Ensures services listed in the IT Service Catalog are always supported within the aligned KPIs and all tickets that require advance knowledge or access are escalated properly according to the official OLE for the team.

• Bachelor’s Degree in Information Technology or relevant experience
• 3-5yrs of IT experience
• 3 years experience supporting a production facility
• Open to various disciplines such interconnected thinking, continuous and cross-disciplinary learning
• Must be self-motivated, proactive and able to work with minimal direct supervision in a fast-paced environment
• Strong analytical and communication skills

Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.