Service Coordinator - Dammam

JOB PURPOSE:

Reporting to the Service Manager, the Service Coordinator will be responsible for supporting customers and ensuring productivity through the coordination and administration of systems, processes, resources and personnel.

This will involve regularly liaising with the Field Service Engineers to ensure timely attendance for breakdowns and servicing of machines on hire. The Service Coordinator will also act as a point of contact for customers by answering their queries and providing regular updates to them on the progress of repairs.

Key Responsibilities:

• Provide service administrative support to the (country) business.
• Co-ordinate engineers in the regular maintenance of machines on site and in response to machine breakdowns in the field.
• Ensure that breakdowns are attended to promptly by service staff, flag issues to Service Manager
• Ensure that servicing and technical bulletins are completed on time for all equipment.
• Ensure 3rd Party statutory fleet inspections are scheduled and completed on time.
• Create and maintain access tracker logs, central service files, thorough examination logs and breakdown records.
• Prepare monthly and one-off reports, as required by management including daily/ weekly breakdown – service and 3rd party reports.
• Provide administrative support to engineering staff, as required (to include letters of authorisation, training records, vehicle servicing, site gate passes etc)
• Liaise with customers/site personnel to coordinate site access passes.
• Ensure accurate completion of all relevant paperwork including engineer’s report and service sheets.
• Maintain records covering workshop equipment and vehicle servicing.
• Ensure engineers breakdown reports are processed and chargeable issues are referred to Operations Manager / Service Manager)
• Ensure all service vehicles are maintained to the TechX standards and monthly spot checks taken.
• Allocate work to field/workshop engineers
• Ensure that we communicate with the customer about the repairs and inform them promptly about any operator errors or damages to the machines.

In addition to the above the job holder shall carry out any other duties as are deemed necessary to carry out the role.