Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
Manage a team of collections agents, providing guidance, support, and training as needed.
Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
Prepare regular reports on collections activities, presenting data and insights to upper management.
Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.
المهارات
Bachelor's degree in business administration, finance, or a related field preferred.
Minimum of 3-5 years of experience in collections, preferably in a supervisory or managerial role.
Strong knowledge of collections practices, laws, and regulations.
Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
