Delivery Manager
Rabat Viseven – MEA / Remote
Responsibilities:
+ Coordinate with the overall strategy and project deliveries with the CGU head and bridge the business needs with the technical team
+ Create and manage a scope of project deliverables and communicate it to stakeholders (both external and internal)
+ Determine the priority of project backlog items to deliver the maximum outcome
+ Act as a liaison for business stakeholders and end-users, determining whether each story meets their shared expectations
+ Serve as primary contact for customer technical inquiries and concerns
+ Perform customer negotiations for delivery milestones
+ Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
+ Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
+ Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
+ Develop process improvements to achieve effectiveness and time-saving
+ Manage a delivery team to ensure timely and accurate customer deliveries
+ Perform resource allocations and workload assignments according to delivery requirements
+ Evaluate the performance of team members and determine training needs
+ Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
+ Evaluate progress at each iteration - make sure that the development delivers the expected outcomes
+ Providing accurate and regular reports to the management on the performance of the service delivery
+ Report delivery status to customers and organize delivery of all required documentation
+ Prepare recommendations for business decisions that need to be made to meet customer expectations
Requirements:
+
Upper-intermediate level of English and French, both speaking and writing
+ 4+ years of relevant experience as a Delivery manager (Product Owner, Project Management or Business Analysis)
+ Working experience with Jira, Confluence, MS Project
+ Multitasking, the ability to work on several projects simultaneously
+ Experience in the process set up inside the Scrum team
+ Experience in personas writing
+ Experience in working with SaaS applications
+ Experiences with modeling notation (bpmn, uml)
+ Strong organizational, negotiation, and conflict-resolution skills
+ Product development mindset