Credit & Collections Manager

Job Summary
• This role is responsible for managing and leading teams of contributors and supervisors, overseeing performance objectives, resource allocation, and efficient resolution of credit decisions and collection matters. The role aligns metrics with corporate goals, manages credit and collection operations in a specific country, collaborates across departments to address non-payment issues, and evaluates credit risk while engaging with significant customers for negotiation and issue resolution. The role fosters process improvements, acts as a subject matter expert, and drives talent management initiatives.
Responsibilities
• Manages and leads teams comprising individual contributors and/or supervisors, establishing and monitoring performance objectives, allocating resources and staff, and ensuring the prompt and effective resolution of credit decisions and collection matters.
• Aligns individual metrics with corporate goals and identifies potential talents for nurturing and advancement.
• Manages credit and collection operations within a specific country, fostering streamlined and efficient processes.
• Collaborates and communicates with employees across internal departments, including executive levels, to address issues, particularly those contributing to non-payment situations.
• Evaluates the appropriate degree of credit risk to extend to customers and presents well-supported arguments to management for credit decisions.
• Negotiates contract terms and payment structures, as well as collects customer payments, engaging with significant customers up to partner and upper management levels.
• Resolves challenges encountered with substantial customers, ensuring effective solutions are achieved.
• Proposes structural enhancements to the organization aimed at optimizing efficiency and performance.
• Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.
• Performs talent management responsibilities including recruitment, performance management, coaching and career development.
Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in collection, credit, banking, or a related field.
Preferred Certifications
• Certified Accounts Payable Professional (CAPP)
• Certified Credit Executive (CCE)
• Certified Professional in Credit and Collections (CPCC)
• Certified Management Accountant (CMA)
Knowledge & Skills
• Accounting
• Accounts Receivable
• Auditing
• Billing
• Credit Management
• Credit Risk
• Customer Relationship Management
• Economics
• Finance
• Financial Services
• Invoicing
• Loans
• Portfolio Management
• Process Improvement
• Project Management
• Regulatory Compliance
• Risk Appetite
• Risk Management
• SAP Applications
• Underwriting
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Impact & Scope
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
Complexity
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.