Objective:
Passionate about Guest relations? As a Guest Service Experience Executive, you will work with your team to create unforgettable experiences for our guests.
Welcoming guests, ensuring highest level of customer experience.
Key Responsibilities:
- Assist the Front Office team in preparing for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
- Provide a warm welcome to the guests, and oversee VIP arrivals and departures
- Keeps an updated record of the guests' information in the system and handle complaints and concerns.
* Pre check in: Contacting guests one-day prior arrival, making sure the guest has received and understood check in instructions, reconfirming the time and exact location of the residence.
* Check in: Arrive in advance of the guest to ensure the apartment is compliant with Company highest standards, perform final touches. Meet the guests with a smile in a polite and friendly manner, help with luggage. Walk the guest to the apartment and provide extensive information about the house/community rules, facilities, shops, restaurants nearby and top things to do, whilst keeping in mind daily schedule of upcoming check ins. Collect security deposit via POS or cash, finalize check out time and wish a pleasant stay.
* Post check in: Stay in contact with the guest, be able to help with basic quarries ensuring highest level of guest experience.
* Check out: Arrive at the agreed time, check the apartment condition, refund the deposit, ask for suggestions, help with ordering taxi if required, walk the guest to the car, help with luggage and wish a pleasant journey home.
* Be ready to react (in accordance with Company guidelines or directions of manager) in challenging situations i.e. when guests change the plans without notice, in case of technical/maintenance/cleaning issues, flight delays, contractors’ failure or guest complaints.
* Liaise with colleagues on a daily basis to ensure smooth running of operations.
Skills and qualities:
Tolerance to stress, honesty, devotedness. Reliable, multitask and systematic person.
Extreme self-organization and time management.
Effective communication and interpersonal skills.
Professional and presentable appearance.
Light handyman technician skills is a plus.
Hospitality background.
Driving License:
Valid license in UAE is an absolute MUST.
Languages:
Fluent English
Russian Speaker
Work Experience:
1 year in holiday homes (If you don't have holiday homes experience, do not apply)
Compensation:
Subject to interview and experience. Fixed salary + performance based monthly bonus. Paid late night check ins. Vehicle/petrol and telephone compensation. Visa, Insurance.
Benefits:
Out of office job. Growth opportunities for young talents.
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