Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

  • Respond to customer inquiries, concerns, and complaints via phone, chat, or social media promptly and professionally.
  • Provide accurate information about products, services, policies, and procedures to assist customers in making informed decisions.
  • Investigate and resolve customer issues, complaints, or disputes effectively and efficiently, aiming for satisfactory resolutions.
  • Assist customers with order placement, tracking, cancellations, refunds, and exchanges, ensuring a smooth transaction process.
  • Document customer interactions, feedback, and resolutions in the company's CRM system for future reference and analysis.
  • Provide technical support or troubleshooting assistance for products or services, guiding customers through solutions or escalating issues when necessary.
  • Identify opportunities to upsell or cross-sell additional products or services based on customer needs and preferences.
  • Escalate unresolved or high-priority issues to senior representatives or management for further assistance.
  • Adhere to company policies, procedures, and service standards while interacting with customers.
  • Participate in training programs and provide feedback to enhance customer service processes and procedures.


Skills

  • Excellent communication and interpersonal skills.
  • Ability to remain calm and professional in challenging situations.
  • Strong problem-solving and decision-making abilities.
  • Familiarity with CRM systems and customer service software.
  • Previous experience in a customer service or sales role preferred.
  • High school diploma or equivalent; additional education or training is a plus.


Job Details

Job Location
Al Kuwait Kuwait
Company Industry
Catering, Food Service, & Restaurant
Company Type
Unspecified
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
$1,000 - $1,500
Number of Vacancies
1

Preferred Candidate

Residence Location
Kuwait
Gender
Male
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