Membership Services Clerk

We are seeking a highly organized and detail-oriented Membership Services Clerk to join our team in Dubai, UAE. The ideal candidate will have excellent communication skills and a strong customer service orientation. As a Membership Services Clerk, you will be responsible for providing administrative support to our members and ensuring their satisfaction with our services.

Responsibilities:

1. Process membership applications and maintain accurate member records in the database.
2. Respond to member inquiries via phone, email, and in-person, providing prompt and accurate information.
3. Assist with membership renewals, including sending reminders and processing payments.
4. Coordinate member events, including registration, logistics, and on-site support.
5. Prepare and distribute member communications, such as newsletters and event invitations.
6. Assist in the development and implementation of member retention strategies.
7. Collaborate with cross-functional teams to ensure seamless member experiences.
8. Conduct member satisfaction surveys and analyze feedback to identify areas for improvement.
9. Stay up-to-date with industry trends and best practices in membership services.
10. Assist with other administrative tasks as needed.

Preferred Candidate:

1. Minimum 1-5 years of experience in a similar role.
2. Degree in Business Administration or related field.
3. Excellent written and verbal communication skills in English and Arabic.
4. Strong customer service skills with a focus on building positive relationships.
5. Proficient in MS Office Suite and experience with membership management software.
6. Ability to multitask and prioritize work in a fast-paced environment.
7. Attention to detail and high level of accuracy.
8. Ability to work independently and as part of a team.
9. Strong problem-solving and decision-making skills.
10. Knowledge of the recruitment industry is a plus.