Infrastructure Operations Co-Ordinator

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

As a result of continued growth, we have a fantastic opportunity for an Infrastructure Coordinator to join our global team, to provide administrative support to the Infrastructure team, assisting with key tasks, workstreams, and projects associated with the execution and delivery of our Infrastructure roadmap.

Enterprise Technology are responsible for the lifecycle management of the mission critical platforms that underpin our highly demanding products, platforms, and services.  To support direction and growth, the team requires a breadth and depth of skills and experience to respond to the demands of a growing business whilst maintaining availability of our core systems.

The candidate will need to be highly organised, tech savvy, and possess excellent interpersonal skills.  This role will bring together both the Group Infrastructure, Core Operations, and Regional IT teams to ensure that all actions associated with BAU and Change activities are delivered on time and on budget.

You will support important BAU and Change projects from ideation to delivery, ensuring that our teams have the information, resources, documentation, and direction to execute and deliver.

Your role will involve administering and allocating resources, maintaining resource schedules, supporting Infrastructure Engineers by scheduling meetings, taking actions, and following up to ensure deadlines are met.

In addition, you will maintain Infrastructure roadmaps, project plans, and coordinate with teams across the business (Core Operations, Regional IT, and Digital & Development) helping to monitor agreed milestones, budgets, and resources.

Finally, experience of assisting with gathering requirements, defining project scope, and identifying key deliverables, goals, and success criteria, with the Project Managers and Change Resources would be essential.

Tasks(what does the role do on a day-to-day basis)

• Project, Workstream, and Task scheduling
• Allocating resources, reprioritising work, and maintaining resource schedules
• Chairing internal delivery meetings, taking key actions, driving to successful outcome and delivery
• Maintenance of Project plans, Roadmaps, Risks and Issues logs
• Stakeholder engagement and coordination with various technical and business teams across the organisation
• Monitor agreed milestones, budgets, and resources
• Gathering requirements, defining project scope, and identifying key deliverables, goals, and success criteria, with key stakeholders
• Ensuring demand management for up coming projects and BAU work with technology teams and the business

Working with the Head of Enterprise Technology as appropriate on open projects and working with external parties as appropriate

Key competencies for position and level

• Action oriented
• Collaborates
• Communicates effectively
• Manages complexity
• Customer focus
• Global perspective
• Tech savvy
• Instils trust
• Drives vision and purpose
• Optimizes work processes

Education / professional qualifications

• Graduate degree, preferably in IT related disciplines
• Professional certifications such as PMP, ITIL or equivalent

Technical experience

• MS Office and 365

Background experience

• Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements
• Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment.
• Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management
• Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results
• Passion, dynamism, and drive
• Personal presence, integrity, and credibility
• Ability to solve problems either independently or by utilising other members of the team where necessary

Languages

• Fully proficient spoken and written English, additional European languages will be an asset

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Key competencies for position and level

• Communicates Effectively  
• Effective Team Player
• Demonstrates Resilient
• Plans and Aligns
• Organisation Savvy
• Embodies our ABC values:  Authentic, Bold, and Collaborative.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Conflict - Handling conflict situations effectively, with a minimum of noise.
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics.
• Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.