Commercial Operations & Insights Manager

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's recent valuation at approximately $1 billion, secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity. 

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and obtained a minority share in Hepsiemlak, the leading property portal in Turkey. With over 590+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space. 

As the pioneering portal for homeseekers in the region,  we are on a mission to motivate and inspire people to live the life they deserve.

Role Overview:

As the Commercial Operations Manager at Property Finder, you will play a crucial role in supporting the Head of Commercial Ops with enhancing our commercial operations efficiency and effectiveness. You will be responsible for developing, implementing, and managing sales processes, reporting, and analytics to drive revenue growth and support our sales team. This role requires a deep understanding of sales and revenue operations, strong Salesforce expertise, and the ability to collaborate effectively with cross-functional teams along with presenting key data points and insights at executive level.

Key Responsibilities:

Sales Process Optimisation: 

• Collaborate with sales teams to streamline and optimise sales processes, from lead generation to deal closure, leveraging Salesforce automation and workflows and provide all key insights to foster faster deal closing time and revenue growth.

Reporting, Analytics & Actionable Insights: 

• Develop and maintain a suite of reports and dashboards in Salesforce (Analytics Studio) to provide actionable insights to the sales and executive teams. Monitor key performance metrics and trends to support data-driven decision-making. Provide key insights to Country Managers and Sales leadership with weekly, monthly and quarterly cadence to help identify potential growth opportunities and possible risks.

Team Growth: 

• You will be responsible for as aspects of managing and fostering growth in your team and ensure constant progression in terms of development and delivering  impactful milestones/OKRs

Data Management: 

• Oversee data hygiene and governance initiatives to maintain data quality and integrity within Salesforce. Implement data enrichment strategies as needed.

Cross-functional Collaboration: 

• Work closely with Sales, Marketing, Finance, and other departments to ensure alignment and collaboration on key commercial operations initiatives.
• Travel to key markets from time to time ensure operational standards are maintained

Training and User Support: 

• Provide training and support to sales and operations teams to maximise their use of Salesforce. Address user queries and troubleshoot issues as they arise.

Technology Integration and driving efficiency: 

• Evaluate and recommend technology solutions that complement Salesforce to enhance commercial operations and sales efficiency. Identify key tools that can improve the sales journey and be able to present business cases at ELT level for consideration.

Qualifications:

• Bachelor's degree in Business, Finance, or a related field.
• Proven experience (5+ years) in a Sales or Revenue Operations role, preferably in a tech related company. Consultancy background preferred.
• Deep expertise in Salesforce reporting.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Experience with data management and CRM best practices.
• Salesforce certification is a plus.

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation. 

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self. 

Property Finder Principles

• Move fast and make things happen
• Data beats opinions
• Don’t confuse motion with progress
• Failure is success if we learn from it
• People over pixels

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