Senior Account Manager

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

The ideal candidate has Saas sales experience with a terrific reputation for over achieving quota by growing revenues in existing customers.

A self - starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. He/ She should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff.

Experience in proactively growing customer relationships while being curious to understand client’s business.

Consult and translate customer business and technology needs into technology solutions.

Understanding of Customer Experience/Employee Experience in a world of digital business transformation.

An exceptionally strong analytical thinker who thrives in fast-paced dynamic environment with good communication and presentation skills.

Possesses Leadership and team management skills.

Key Responsibilities: 

• Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention.
• Identify new business opportunities within the portfolio of accounts and generate sales leads to achieve revenue targets
• Build and manage a sales pipeline, including forecasting and reporting on sales metrics
• Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities
• Capable of mentoring a team of Account Managers, providing guidance and support to help them achieve their targets
• Work closely with cross-functional teams, including product, marketing, and customer success, to ensure customer needs are met and exceeded
• Collaborate with customers to understand their business needs and provide solutions that meet their requirements
• Stay up-to-date with industry trends, market developments, and competitor activities, and provide insights to the team
• Minimum of 4 - 7 years of experience
• Minimum Graduation is mandatory
• Open to US Shift

• Proven track record of establishing themselves as a strategic trusted advisor to clients
• Must be able to take complex client and vendor concepts and articulate them to an audience
• of varying perception levels.
• At least 3+ experience with software / IT sales.
• Very Strong written and verbal presentation/communication skills (ESSENTIAL)
• Self-starter who can own ongoing customer success of both large and small clients.
• Ability to report and share client’s status on a timely/pre-defined interval.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.